Refund Policy
RETURNS
We guarantee returns anywhere in the world. You have 14 days from receipt of your order to return it back. We recommend that you issue your return within the first 7 days to meet the deadline.
The Buyer has the right to refuse the ordered Goods at any time prior to receipt, and after receipt of the Goods - within 14 (fourteen days) days* after receipt of the goods from the online shop. Or within 14 days after making a purchase in the offline shop.
Return of Goods of proper quality is possible in case if its trade dress, factory labels, tags, consumer properties, as well as the document confirming the fact and conditions of purchase of the said Goods are preserved. Used goods cannot be returned**
We cannot accept for return and exchange of bodysuits, sets, beach dresses, tops, T-shirts.
RETURN DUBAI
1. Contact us on WhatsApp ////
2. Send the parcel by any courier company at your expense to the address ////
3. Term of processing and approval of returns in the warehouse from 1 to 4 working days. Returns are accepted from 13:00 to 18:00.
4. After the return is approved, we will transfer the funds to your card or bank account within 1 to 10 banking days. Please note that the refund depends on the speed of processing of the transaction by your Bank and may take up to 30 banking days.
5. The refund is made less the amount paid for delivery when placing the order.
FEATURES OF THE GOODS AND SELLER'S LIABILITY
1.1 Burdastore garments are manufactured by hand and machine from pre-selected raw materials and undergo quality control at the production and post-production stages.
1.2 The properties of materials depend on many factors, including the dyes used to create specific shades, so the same finished product in different colours may also have slightly different properties.
1.3 All measurements of the products shown on the website are approximate: for knitted products, a measurement error of 1-2 cm is acceptable. A discrepancy in the size of the product is not a sign of improper quality.
1.4 The website provides the most accurate description of the product, but colour reproduction may vary from device to device. Non-compliance of the colour of the purchased goods with the colour presented on the website is not a sign of improper quality.
1.5 The presence and appearance of knots, seals in knitting, change of colour shade, slight deformation during wear is acceptable on knitted products. The properties of the goods specified in this paragraph are not a sign of improper quality.